Via the "Home to Home" service, you can ship any type of postal item throughout Georgia without leaving your home.

To obtain the service, call (32) 2 24 09 09 or email the completed application form and a copy of the applicant's identity document to services@gpost.ge or place a digital order on the www.gpost.ge website. Our employee will receive your order, on the basis of which the courier will fulfill the order, arrive at the address, and ensure that your shipment is delivered to the correct recipient.

The service is available to any adult individual as well as any legal formation, regardless of whether it has signed an agreement with “Georgian Post” or not. In addition, the postal item's recipient can be an individual, a legal entity, or any other legal formation.

The postal item's content can be anything if its sending/receiving does not violate the legislation of Georgia, the acts of the Universal Postal Union, and the rules established by "Georgian Post".

·   The postal item's maximum weight should be no more than 15 kg, and the dimensions should not exceed 1 m x 1 m x 1 m.

·   The cost of a shipment is determined based on its weight.

·   The cost of sending a shipment can be paid either upon sending—by the sender or by the recipient—upon delivery of the postal item (value-added shipment).

·   The sender is responsible for the correct packaging of the postal item. He/she must ensure that the postal item is packaged so that its contents, as well as any other postal items sent with it, are not damaged (e.g., wet or spoiled) during transportation. The rules for packaging the postal item are given at the link.

Additional services

·    The postal item forwarding service - entails changing the recipient's data, which includes the first name, last name, title (in the event of a legal entity), and address, as well as adding or deleting any data from these fields.

·  Issuance of information on confirmation of the fact of postal service provision - providing of information in the same form to the user in response to his / her written request about the delivered postal item.

 ·  Personal delivery to the addressee - refers to delivering the postal item directly to the person to whom it is addressed. The postal item may also be delivered to another person if he/she presents a notarized power of attorney issued by the addressee and expressing the addressee's will to transfer such postal item to the person specified in the power of attorney.

·  Delivery confirmation - refers to the sender's option to request written notification of delivery/non-delivery while mailing a local postal item.

 Rates for local „Home to Home“ shipments

1. Prohibitions and restrictions on the contents of postal items

1.1. The following objects, substances, animals, products, or materials are prohibited from being sent via the postal item:

1.1.1. Uncharged explosive devices and ammunition, including uncharged grenades, shells, and other like objects, as well as imitations of such devices and items;

1.1.2.  Radioactive substances;

1.1.3.  Explosive, flammable, toxic, biological, infectious and other hazardous substances;

1.1.4.  Subjects associated with pedophilia and child pornography;

1.1.5. Narcotics and psychotropic substances as defined by the International Narcotics Control Board or other prohibited substances;

1.1.6.  Obscene and immoral items.

1.1.7.  Counterfeit or pirated products;

1.1.8.  Items that, by their nature or packaging, may pose a danger to employees of „Georgian Post“ LLC, facilities or the population, as well as items that may contaminate or damage other postal items, company equipment or property of third parties;  

1.1.9.  Live animals; 

1.1.10. Postal items sent with the goal to perpetrate fraud or evade full payment of the sum owed.

2. Rules for packing the postal item to be shipped

 2.1.      The postal item is handed over to "Georgian Post" LLC in an enclosed form. Furthermore, the company reserves the right to demand the opening and inspection of its contents at any time.

2.1.1. The sender is responsible for the proper packaging of the postal item. He/she must ensure that the postal item is packed in such a way that its contents and other postal items transported with it are not damaged (e.g., wet or spoiled) during transportation.

2.2.    The postal item must be packed in such a way that the information stated on it should not be concealed. The surface of the postal item must be feasible to adhere / apply a mark, address, declaration, or other labels / stamps required for transportation.

2.3.    It is recommended to use for packaging a postal item:

·        For parcels - wood, plywood, polymer, polystyrene - rigid boxes;

2.4. The sender must pack the postal item according to its weight, shape, material, and nature of contents (liquid, fragile, solid, etc.), in addition to the length of time of transportation.

2.5.    The postal item must be packed in such a way that withstand:

·        Long-distance transportation;

·        Multiple reloading or processing, sortingს;

·        Changes in climate, temperature and atmospheric pressure;

·        Physical impact, pressure, vibration, swaying.

2.6. A postal item is deemed appropriately packed if it remains undamaged after a pressure of 80 kg and/or a free fall from a height of 80 cm onto a hard surface.

2.7.    The use of secondary packaging material is permitted only if all old barcodes, addresses, and other types of information that could mislead the “Georgian Post” employee when sorting and/or handing the postal item over to the addressee are properly removed from it.

2.8. When choosing a packaging material, the sender should consider the type/properties of the postal item's contents as well as its weight and shape. The packing material and adequate packaging of the contents must assure its safety and integrity during transportation (for example, if empty gaps are left in the box, it can be squeezed / compressed, and in an overfilled box, on the other hand, it can burst from internal impact).

2.9. If multiple items are contained in the postal item, they must be packed separately and then securely placed in the shipping package.

2.10.     It is important that when swaying the postal item, the objects placed in it do not move. The following cushioning materials are recommended to limit the movement of the contents inside the package:

·        Cardboard;

·        Newspaper;

·        Air bubble wrap;

·        Foam rubber sponge;

·         Polystyrene;

·        Kraft paper;

2.11.        The postal item must be tightly closed on all sides to prevent objects from falling out during transportation and handling. To do so, the sender must fulfill the following rules:

2.11.1.    When using a box, the postal item should be sealed by wrapping the entire parcel at least three times with no less than 5 cm of self-adhesive tape . 

2.12.        Depending on the type of content, the following packaging rules should be followed:

2.12.1.    A liquid or a substance that easily becomes a liquid must be placed in a hermetically sealed container/plastic bottle, which should be placed in a rigid box filled with a suitable protective material that will completely absorb the liquid in case of damage to the container/plastic bottle.

2.12.2.    Oil-containing substances that are difficult to liquidize, such as ointments, semi-liquid soaps, resins, etc., must be placed in a rigid container alongside the primary packaging material (box, cloth bag, plastic container, etc.) in such a way as to prevent content leakage.  

2.12.3.    Dry paint powders such as methylene blue and others are only allowed in hermetically sealed metal boxes, which in turn must be placed in rigid boxes filled with suitable absorbent and protective material.  

2.12.4.    Dry non-staining powders must be placed in solid containers (boxes, bags), which in turn will be placed in rigid boxes.

2.12.5.    Items made of glass or other fragile/breakable items should be wrapped in air-bubble wrap, cloth, or similar packaging material and placed in a rigid box filled with suitable protective material to prevent friction between the object and the sides of the box during transportation, as well as friction between them if the postal item contains several objects.  

2.12.6.    Pointed or sharp objects must be placed in a rigid box, and pointed and sharp parts within the box must be wrapped in a material (air-bubble wrap, self-adhesive tape, etc.) that ensures the safety of the object during transportation and, as well as during possible damage to the box, will protect other postal items from damage.

3. The scope of the sender's liability and the circumstances of its exclusion

3.1. The sender is liable for causing bodily harm to an employee of "Georgian Post" LLC, damage to other people's postal items, and/or damage to the property of "Georgian Post" LLC, if the sender caused the above-mentioned by:

a) Sending prohibited items;

b) Packaging of postal item in violation of established rules;

3.2.  The sender's liability is not excluded even if „Georgian Post“ LLC accepts a postal item containing prohibited items or packed in violation of established rules.

3.3.  If the sender follows all of the conditions for shipping the postal item, he or she is not liable for any harm caused by "Georgian Post" LLC's error during the processing and/or transportation of the postal item.

4. The scope of liability of „Georgian Post“ LLC and the circumstances of its exclusion

4.1. The amount of liability of "Georgian Post" LLC to the user is determined by direct material harm caused by its fault (intent or negligence) but does not exceed the established maximum limit. In addition, material damage excludes the user's indirect costs, such as lost revenues.

4.2.  „Georgian Post“ LLC bears financial liability for any damage caused to the shipment through its fault, if postal item:

o        was lost;

o       has external damage that leads to full or partial damage to its contents. In this case, if such damage is discovered before or immediately at the moment of its delivery to the addressee, and in the event of the impossibility of delivering the postal item to the addressee - before or immediately at the moment of its delivery to the sender. 

o           content was partially lost;

o           was returned due to a company error and returned to the sender;

4.3.  A postal item is considered lost if information about it cannot be obtained within 15 (fifteen) business days from the date of receipt of the claim.

4.4.   The liability of „Georgian Post“ LLC is excluded:

4.4.1. If the postal item is delivered in accordance with the procedures established by „Georgian Post“ LLC;

4.4.2. Regarding postal items that were not delivered to the recipient due to receiving incorrect (incomplete) information from the sender;

4.4.3. In case of force majeure circumstances;

4.4.4. In cases where „Georgian Post“ is unavailable to register postal items due to destruction of the official documents as a result of force-majeure;

4.4.5. If the loss of a postal item, external damage or weight difference is caused at fault or negligence of the sender (including inappropriate packaging) or due to properties of the content;

4.4.6. In relation to the postal item containing the prohibited items;

4.4.7. In relation to the postal item the sending of which is allowed with special terms only and this term was violated;

4.4.8.  On the basis of the effective legislation, in case of detention, destruction or confiscation of the postal item by the state authorities;  

4.4.9.  If the sender acts dishonestly in order to receive a remuneration;

4.4.10. If the customer didn’t submit reclamation to „Georgian Post“ LLC within 2 (two) months from the next day of sending the postal item;

4.4.11. In relation to the postal item damage containing fragile objects (including: screens, dishes, chandeliers, lamps, wall lights, perfumes, any glass products, etc.);

4.4.12. If the postal item is damaged externally, although such damage does not result in any damage to its content;

4.4.13. If the postal item is not damaged externally, but its content is completely or partially damaged.

4.5. In the event of loss or external damage to the postal item, "Georgian Post" will compensate for damages in the following amounts:

4.5.1. In case of loss of the postal item or complete destruction of the contents due to its external damage - the cost of sending the postal item + 5 (five) GEL per kilogram.

4.5.2.  In the event of external damage to the postal item, resulting in partial damage or loss of the contents - within the limits of the damaged or lost value, but not more than the maximum limit established in subparagraph 4.5.1 of this document;

4.5.3. „Georgian Post” LLC makes decisions about reimbursement for damages in accordance with Chapter IX of the “User Manual”.