Terms and Conditions
Georgian Post LLC (ID.: 203836233; Address: No. 2 Station Square, 0100, Tbilisi, Georgia; Email: info@gpost.ge; Tel: 0322240909; Digital Services Platform: www.gpost.ge) (hereinafter referred to as the Company) on the one hand,
and
an individual or legal entity (hereinafter referred to as the “User”) registered on the Digital Services Platform www.gpost.ge, on the other hand,
enter into this Agreement for the purpose of using the products/services available through the Company’s Digital Services Platform www.gpost.ge.
Warning: An adult individual is subject to registration on the Digital Services Platform www.gpost.ge.
1. Subject of the Agreement and General Terms and Conditions of its Validity
1.1. The subject of the present Agreement is the provision of the following products/services to the User by the Company:
1.1.1. Pre-registration of the shipment;
1.1.2. Redirection of the shipment/change of the address/identity of the addressee;
1.1.3. Delivery service to the address of the shipment;
1.1.4. Local shipment "from home to home";
1.1.5. Extension of the storage period of the shipment;
1.1.6. Early return of an undelivered shipment to the sender;
1.1.7. Retrieval of the shipment from the archive;
1.1.8. Certificate of confirmation of the fact of postal service;
1.1.9. Remote declaration of a parcel to be cleared;
1.1.10. Request for additional expertise;
1.1.11. Online store (stamps, postcards, envelopes, packaging materials).
1.2. The prerequisite for using the Company's products/services through the digital services platform www.gpost.ge is the User's registration on the digital services platform www.gpost.ge and agreement to the terms and conditions provided for in the present Agreement (Standard Terms and Conditions of the Agreement).
1.3. As part of the registration, the user's personal account is opened, for which the following fields are filled in: first name and last name, personal number, mobile phone number, address, e-mail address, password, password confirmation. For authorization the user receives the appropriate access code on the e-mail address, and the code sent to the mobile phone number serves to specify the phone number.
1.4. The user is obliged to safely store their personal account authorization settings (e-mail address and password). The user assumes full responsibility for any actions taken with their account. If a third party has access to the user's account, it is assumed that he acts within the scope of appropriate authority and the Company fully disclaims liability for possible damage.
1.5. The user is obliged to ensure the accuracy of the information in their personal account and its periodic update. The Company disclaims liability for damage caused by the user's failure to fulfill the above obligation.
1.6. The password can be recovered through the appropriate functionality, where a one-time link is sent to the email address specified by the user, from which the user will be able to set a new password.
1.7. After the completion of the registration process, a remote agreement is concluded as a result of the selection of the relevant products/services, placing an order and paying the fee and other additional costs (if any) by the user, which is the basis for the start of the relevant performance on the Company’s part.
1.8. By agreeing to the terms and conditions provided for in the present Agreement (Standard Terms of the Agreement), the user declares their unconditional consent that the "User Guide" and information about the relevant products/services posted on the Company's website, including the price of products/services and other additional costs, delivery terms and other conditions for products/services, as well as the user personal data processing policy, after being familiarized with by the user at the stage of initial entry into their personal account, constitute an integral part of the remote agreement.
1.9. The terms and conditions provided for in the present Agreement (Standard Terms of the Agreement) shall remain in force until the User’s registration is cancelled, unless otherwise provided for in this Agreement.
1.10. In addition to using the Company’s products/services, the user has the opportunity to receive online consultation through the digital services platform www.gpost.ge using the so-called chat box functionality, as well as to submit a complaint (claim) to the Company in accordance with the procedure specified in the “User Manual”.
Warning: From the moment of concluding a remote agreement, the user loses the right to withdraw from the agreement, except for the cases specified in this Agreement and the “User Manual” posted on the Company’s website.
2. Price of Products/Services and Payment Procedure
2.1. The User may use the relevant products/services through the digital services platform www.gpost.ge in exchange for the full payment of the price of the products/services and other additional costs (if any) posted on the Company's website.
2.2. The payment for the use of the Company's products/services through the digital services platform www.gpost.ge is made through the user's balance top-up feature (which he replenishes in advance, either by bank transfer or using a fast deposit machine, and then pays the fee themselves, since the service fee is not automatically deducted from the balance) or by transferring from a bank card, which is possible through the "Payment" button in the order (the user enters the bank card details and makes the payment on their own).
Warning: The amount placed on the user's balance can be returned upon submission of a complaint application and a payment order, which establishes the fact of the top-up of the user's balance by the applicant.
3. Rights and Obligations of the Parties
3.1. The user has the right to:
3.1.1. Request the delivery of the relevant products/services provided for in the present Agreement;
3.1.2. Request compensation for damages caused by the Company in accordance with the terms and conditions provided for in this Agreement.
3.2. The user is obliged to:
3.2.1. Considering the specifics of the shipment and in order to comply with the requirements for safe delivery, ensure that the shipment is properly packaged;
3.2.2. Not send prohibited items;
3.2.3. In the event of a dangerous shipment, warn the Company about the exact type of danger and, if necessary, indicate the safety measures;
3.2.4. Provide the Company with complete and accurate information/documentation necessary for the delivery of the products/services provided for in the present Agreement in a timely manner, as well as with relevant information/documentation required by law for the performance of customs formalities and other actions;
3.2.5. Pay the service fee in full and in a timely manner;
3.2.6. Fully compensate the Company for any damage caused by the violation of the obligations provided for in this Agreement.
3.3. The Company has the right to:
3.3.1. Refuse to provide the relevant products/services provided for in the present Agreement if the User does not meet and/or violates the requirements provided for in this Agreement;
3.3.2. Unload, destroy or render harmless a shipment of which it was not properly informed about the dangerous content. In addition, in this case, the Company is exempted from the obligation to compensate for damages;
3.3.3. Request the provision of information/documentation necessary for the provision of the products/services provided for in the present Agreement;
3.3.4. Request the fulfillment of obligations assumed under this Agreement, including payment of the service fee;
3.3.5. Request compensation for damages caused by the User.
3.4. The Company is obliged to:
3.4.1. Provide the User with the products/services provided for in the present Agreement, if the User meets and/or does not violate the requirements provided for in this Agreement;
3.4.2. Compensate the User for any damage caused in accordance with the terms and conditions provided for in the present Agreement.
4. Conditions for Purchasing a Product in an Online Store, as well as the Procedure for Returning a Product Purchased by an Individual Primarily for Personal Use
4.1. When purchasing a product in an online store, the User agrees that, in addition to the price of the relevant product, they are obliged to pay additional costs for the delivery of the product to the place of delivery. Besides, the User agrees that the delivery of the product to the place of delivery will be ensured by the Company.
4.2. A User who is an individual and purchases a product in an online store primarily for personal use, except for the exceptions provided for in paragraph 4.6. of the present Agreement, has the right, without giving any grounds, to withdraw from the remote agreement within 14 calendar days. Upon the expiration of this period, the User loses the right to demand the unconditional return of the item. This period is calculated:
4.2.1. From the moment the User receives the product into possession;
4.2.2. In case of partial order of the product by the User - from the moment the User takes possession of the last item.
4.3. In order to use the above-mentioned request, the User is obliged to file a complaint for the return of the purchased product within 14 calendar days from the moment the User takes possession of the product. Upon the expiration of this period, the User loses the right to request the return of the product.
4.4. In case of withdrawal from the Agreement, the User is obliged to:
4.4.1. Return the product to the Company immediately after sending the notification of withdrawal from the Agreement, but no later than 7 calendar days;
4.4.2. Pay the direct (immediate) costs related to the return of the product;
4.4.3. Return the product in full together with all documents attached.
4.5. In case of withdrawal from the Agreement by the User, the Company is obliged to:
4.5.1. Refund the User the amount paid, as well as, if any, the amount paid to compensate for the cost of delivery in full, without delay, no later than 14 calendar days from the date of receipt of the notification of withdrawal from the Agreement. The Company is not obliged to refund the User the amount paid to compensate for the additional cost related to the User choosing a non-standard or more expensive delivery service than the one offered by the Company; In addition, in the event of withdrawal from the Agreement, the Company has the right to refuse to refund the amount until the product is returned or a document confirming the sending of the product is received from the User, whichever is earlier;
4.5.2. Refund the User to the bank details specified in the complaint.
4.6. The User has no right to withdraw from the Agreement when:
4.6.1. The Company has fully provided the services stipulated in the Agreement, it has started providing the services with the User’s prior consent and in case of full receipt of the services, the User loses the right to withdraw from the Agreement;
4.6.2. The delivered product at the time of delivery, due to its characteristics, was inseparably combined with another product or the price of the product has decreased as a result of its other use;
4.6.3. The digital content was provided to them on a non-volatile medium, the performance of the Agreement began with the User’s prior consent and the User knew that by doing so they would lose the right to withdraw from the Agreement;
4.6.4. The price of the purchased products/services does not exceed 30 GEL.
4.7. When transferring a product purchased in an online store to the User, the risk of its accidental loss or damage passes to them.
4.8. If the product is found to be defective, the User has the right to demand that the Company eliminate the defect (replace the product, reduce the price) or withdraw from the Agreement.
4.9. The Company is obliged to replace the defective product at the User's request within a reasonable time, so that the User does not experience significant inconvenience considering the nature of the product and the purpose for which they purchased the product. Replacing the product means that the Company will bear all costs necessary to ensure that the product complies with the conditions stipulated in the Agreement.
4.10. The User has the right to demand a reduction in the price of the product or to withdraw from the Agreement if one of the following conditions exists:
4.10.1. It is impossible to replace the product;
4.10.2. The Company did not replace the product within a reasonable time and the User lost interest in the performance of the Agreement;
4.10.3. The change of product by the Company will cause significant inconvenience to the User.
4.11. In the event of withdrawal from the Agreement, the User has the right to demand compensation for damage caused by non-performance of the Agreement in accordance with the procedure established by the Georgian legislation.
4.12. The User does not have the right to withdraw from the Agreement if the defect of the product is insignificant.
5. Scope of the Company’s Liability in the Event of Loss of a Shipment (including insured), Total or Partial Damage or Destruction of the Shipment Contents During the Provision of the Relevant Service
5.1. The Company is liable for material damage caused to the User by non-performance or improper performance of the services provided for in the present Agreement in accordance with the conditions specified in this Agreement, including the “User Manual”, and not more than the amount specified in the “User Manual”. In addition, material damage does not include possible indirect damage caused to the User, including unearned income.
5.2. Taking into account clause 5.1 of the present Agreement, the Company shall be obliged to compensate for damages not exceeding the amount specified in the “User Manual” resulting from the loss of a shipment (including insured), total or partial damage or destruction of the contents of the shipment due to its fault, unless there are circumstances excluding the Company’s liability, in particular, the Company’s liability shall be excluded:
5.2.1. If the shipment is delivered in accordance with the procedures established by the Company;
5.2.2. For shipments whose non-delivery to the addressee was caused by incorrect and/or incomplete information received from the User;
5.2.3. In the event of circumstances caused by force majeure;
5.2.4. In cases where the Company is unable to record shipments due to the destruction of official documents as a result of force majeure;
5.2.5. If the loss of the shipment or the absence of or damage to its contents is due to the fault of the sender (including improper packaging), or the properties of the contents;
5.2.6. In relation to the shipment containing items prohibited for shipment;
5.2.7. If the item is improperly packaged;
5.2.8. For shipments containing fragile items (including screens, dishes, chandeliers, sconces, perfumes, any glassware, etc.);
5.2.9. If the shipment is damaged externally, but such damage did not cause damage to its contents;
5.2.10. If the shipment is not damaged externally, but the contents are completely or partially damaged;
5.2.11. In the event of detention, destruction or confiscation of the shipment by state bodies, based on applicable legislation;
5.2.12. If, in the case of insurance of the shipment, the insurance is carried out for an amount greater than the actual value of the shipment (in this case, only the actual value of the shipment is subject to compensation);
5.2.13. If the User acts dishonestly in order to receive compensation;
5.2.14. In the presence of other circumstances specified in the “User Guide”.
6. Governing Law and Dispute Resolution Procedure
6.1. The relationship between the parties is regulated in accordance with the present Agreement, the “User Guide” and the applicable legislation of Georgia.
6.2. The parties agree that any disagreement/dispute arising between them will be resolved through negotiations. In case of failure to reach an agreement, the dispute will be considered by the general courts of Georgia in accordance with the applicable legislation of Georgia.
7. Additional Terms
7.1. The parties declare that the Company undertakes to provide only the products/services that are specified and duly requested by the User in accordance with the present Agreement.
7.2. The Company reserves the right to unilaterally change the terms and conditions set forth in the present Agreement, as well as the “User Guide” and information about the relevant products/services posted on the Company’s website, including the price of the products/services and other additional costs, delivery times for the products/services, and other terms and conditions, without prior agreement with the User, in which case the change shall be effective from the date of posting on the Company’s website. In addition, for the orders already placed, the terms and conditions in effect at the time of placing the order shall apply.