FAQ

When is a postal item exempt from import tax (duty)?

Exemption from import tax is applied:

a) by a physical person:

 Import of the goods complying with the groups 28-97 of the National Goods Nomenclature of Foreign Economic Activities not intended for economic business-activities with the value up to 300 GEL and the total weight up to 30 kg;

 Import of 400 pieces of cigarettes or 50 cigars or 50 cigarillas or 250 grams of other tobacco products (except tobacco raw materials) or the tobacco products stated in the present subparagraph within the maximum amount allowed with the total weight of 250 grams;

 Import of 4 liters of all kinds of alcoholic drinks.

 

b) by all entities other than a physical person:

 

 Import of the goods complying with the groups 28-97 of the National Goods Nomenclature of Foreign Economic Activities with the value up to 300 GEL and the total weight up to 30 kg;

 Import of 400 pieces of cigarettes or 50 cigars or 50 cigarillas or 250 grams of other tobacco products (except tobacco raw materials) or the tobacco products stated in the present subparagraph within the maximum amount allowed with the total weight of 250 grams;

 Import of 4 liters of all kinds of alcoholic drinks.

 

NOTE: In the event if the amount of the alcoholic drinks or/and tobacco products brought in by a postal item exceeds the above stated maximum amount allowed, exemption from import tax is applied within the maximum amount of the goods as indicated above. 

Why am I having a problem when attempting to contact the call center?

Call center is contacted in a tone mode which is swotched on using the swith on the phone – the switch should be showing “tone”.

Can I check the location of an arrived or sent item through the site?

Location of a postal item can be found on the link

I received a message, what should I do?

You are kindly requested to visit the service center located at the address provided in the notification or contact us at the call center number (32) 2 24 09 09

When is the parcel subject to clearance?

The main parameters are: if the parcel value exceeds 300 GEL or if there are over 5 items of
the same kind in the parcel.

What is the call-center number and what are their working hours?

Tel: +(995 32) 224 09 09
Monday to Friday: 9:30 - 18:30
Saturday: 10:00  - 14:00

Where do I search for postal codes for Tbilisi streets and regions?

What are the service center working hours?

Monday to Friday: 9:00 - 17:00
Saturday: Tbilisi service centers: 10:00 - 14:00

              Regional service centers: 09:00 - 14:00